Reliability Analysis of the New Student Admission System at Indo Global Mandiri University Using the Failure Mode and Effects Analysis (FMEA) Method

Authors

  • Nining Ariati Universitas Indo Global Mandiri, Palembang, Sumatera Selatan, Indonesia https://orcid.org/0009-0001-4819-5906
  • Nasyia nurhidayah Universitas Indo Global Mandiri, Palembang, Sumatera Selatan, Indonesia
  • Nabila Maharani Universitas Indo Global Mandiri, Palembang, Sumatera Selatan, Indonesia
  • Indah Rahma Pratiwi Universitas Indo Global Mandiri, Palembang, Sumatera Selatan, Indonesia
  • Nur Haliza Universitas Indo Global Mandiri, Palembang, Sumatera Selatan, Indonesia

DOI:

https://doi.org/10.51903/sbs9yn06

Keywords:

Reliability System, Failure Mode and Effects Analysis (FMEA), Student Admission System, Risk Priority Number (RPN)

Abstract

The New Student Admission System (PMB) is an information system that plays a crucial role in the selection process and data management for prospective students. However, during its implementation, the system still faces various challenges, such as accessibility issues, data input errors, and performance degradation, which impact service quality. This study aims to evaluate the reliability of the PMB system at Indo Global Mandiri University through a risk-based approach using the Failure Mode and Effects Analysis (FMEA) method. The evaluation was conducted by identifying failure modes and assessing the Severity, Occurrence, and Detection levels to calculate the Risk Priority Number (RPN).  Data were collected through structured interviews with stakeholders involved in system management, including staff from the Admissions and Registration Office (BPP) and PMB administrators. This study involved five purposively selected respondents and used a rating scale for Severity, Occurrence, and Detection on a scale of 1 to 10. The study finding revealed several risks with high RPN scores that should be prioritized for improvement, particularly in the areas of system accessibility, system resilience and system security. Based on the analysis, improvement recommendations were formulated to enhance the reliability of the PMB system, resulting in prioritized improvement recommendations based on RPN through the application of the FMEA method, thereby not only optimizing service quality but also strengthening the foundation for decision-making regarding the future management and performance improvement of the PMB system.

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Published

2026-10-28

Issue

Vol. 5 No. 3 (2026): November

Section

Multimedia and Interactive Information Systems

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Copyright (c) 2026 Nining Ariati, Nasyia nurhidayah, Nabila Maharani, Indah Rahma Pratiwi, Nur Haliza

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