COBIT 5-Based Evaluation of Sidalih Operational Governance in East Java Election Commission

Authors

DOI:

https://doi.org/10.51903/ckgywg80

Keywords:

COBIT 5, IT governance, Operational Governance, Voter Data Management, Sidalih

Abstract

Digital voter management is critical for electoral integrity. The Komisi Pemilihan Umum (KPU) of East Java implements the Sidalih platform to manage voter data in an integrated, near-real-time manner. This study evaluates the operational governance of Sidalih using the COBIT 5 framework, focusing on the DSS domain (DSS01: Manage Operations; DSS02: Manage Service Requests and Incidents; DSS05: Manage Security Services). A descriptive qualitative approach was employed, using an in-depth interview with one Sidalih operator at KPU East Java and document analysis of operational procedures and system logs collected during March–May 2025. Data were mapped to COBIT 5 indicators and scored on a 0–5 capability scale based on narrative analysis; results were aggregated to obtain domain capability levels and gap analysis against a target level of 3 (Established Process). Findings indicate that Sidalih's operational governance currently averages at approximately Level 1, with noteworthy weaknesses in documentation, incident recording, and periodic security audits. The study provides prioritized recommendations including formalizing SOPs, implementing a ticketing system for incidents, scheduling periodic security assessments, and enhancing user training programs. These actions aim to close capability gaps and strengthen the reliability and security of voter data management. The study contributes a practical assessment model and an evidence-based roadmap for KPU organizational improvement.

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Published

2025-11-30

Issue

Vol. 4 No. 3 (2025): November: Jurnal Ilmiah Sistem Informasi

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