RANCANG BANGUN SISTEM PENGELOLAAN DOKUMEN DIGITAL BERBASIS WEB PADA PT TELKOM INDONESIA

Abstract

Digital transformation requires organizations to manage data and information rapidly, accurately, and efficiently. PT Telekomunikasi Indonesia (Persero) Tbk, as a major telecommunications provider, handles a massive volume of administrative and operational documents. However, document management in the Shared Service & General Support (SSGS) unit of Witel Sumbagsel previously relied on conventional or semi-manual methods. This approach triggered several issues, including scattered document storage, high risks of file damage or loss, slow retrieval processes, and a lack of version control. To address these problems, a web-based digital document management information system was developed during the internship period. This system aims to centralize document storage, streamline retrieval processes, implement role-based access control, and maintain audit logs to secure company data. The development follows a structured system development life cycle, utilizing PHP, HTML, CSS, JavaScript, and MySQL. The implementation results indicate that the web-based system successfully transforms conventional archiving into a centralized, secure, and structured data repository, significantly reducing document search time and supporting a paperless working environment.