PENERAPAN MANAJEMEN MUTU TERPADU DI PENDIDIKAN DENGAN MENGGUNAKAN TEKNOLOGI INFORMASI
Keywords: Total Quality Management, Information Technology, Information System
AbstractThe integration of Total Quality Management and Information Technology has become very essential for countries, business and companies hoping to survive, including educational institutions. Any educational institutions planning to apply TQM have to develop their own model. Model proposed in this article has 9 TQM implementation steps: identifying, deciding, preparing, educating and training, initiating, expanding, rewarding, evaluating and impoving continuously. Information technology can be impelemented to realize the 7th step until the 9th step. The 7th step is by managing rewarding system using personnel information system. The 8th step is by identifying problems and their solutions, and the 9th step is by doing improvement, in which these two steps can be done with the assistance of management information system in general
This work is licensed under aÂ Creative Commons Attribution 4.0 International License.